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What our customers say
On Cue World Reviews
I have recently placed a number of orders with On Cue World and I cannot recommend them highly enough! Their customer service is exceptional, very responsive and helpful. They shipped the products to Estonia with no hassle whatsoever and the quality of the products matches their customer service levels
Popped in this afternoon needing new snooker (real tips ) after unfortunately buying duds on ebay. Had a great chat with michaela and her son and got exactly what I wanted and more. Highly recommend you visit for any pool or snooker requirements. Great assortment of cues, tips and other snooker and pool accessories.
I was searching google for a good company for a snooker cue for my son’s 21st Birthday present, as I always buy him an extra present from his Dad who passed away when he was 7 years old. I tried Google but then decided to ask Chat GPT as they will compare company’s and quality and I know nothing about Snooker. “On Cue World”came up as best quality, best value for money and after buying a snooker cue from them, I can honestly say “Best customer services ever!” I originally sent them an email explaining my situation and if they could help me in picking the right cue for my son, I received a reply the very next morning, offering help and advise and a contact number, I called and spoke to Michaela, who helped me pick the right cue and case for my son. Every email I sent regarding my purchase was answered very quickly and this was just such a lovely company to deal with, it was like going back in time when you actually could call and get through to someone without a million options before you spoke to someone, and Michaela was always so kind and patient when I wasn’t sure what Cue and case to pick but she forwarded me every option within my price range. Now I have received my Cue, it looks amazing, like a fine piece of art. I can not wait to give it to my son for his 21st Birthday from his late Dad. They kindly gifted my son a luxury towel with the same colour stitching as the Cue and matching end protector, which was such a kind gesture and they too are of the highest quality. I can not thank this company enough for their kindness, patience and great workmanship, this Cue is a gift that will last my son a life time. Thank you so much
Recently made a purchase at On Cue World. Staff are excellent and patient and willing to really let you feel what cues suit you best. I went in with an idea of what I wanted and came out with something much more suited. Great customer service and super friendly. I will certainly be back. Thanks again.
Just wow! Well equipped and extremely friendly and customer focussed staff. Went in today to drop off a break cue for re-tipping and walked away with a brand new one!
A must visit for all your cue sport needs!
A must visit for all your cue sport needs!
Had an amazing visit to on cue World today. Service was second to none and I am very happy with my new cue.
Even made a fuss of my son who has just started playing. Let him play on the pool table and gave him loads of advice. You won't believe how happy you have made the wee fella! Greatest snooker store on the planet!
Thankyou so much again 👌
Even made a fuss of my son who has just started playing. Let him play on the pool table and gave him loads of advice. You won't believe how happy you have made the wee fella! Greatest snooker store on the planet!
Thankyou so much again 👌
Fantastic store in Rosyth with incredibly personable & knowledgeable people. I was in there for nearly 2 hours trying various cues. One very happy customer. I would highly recommend.
Very helpful staff when I went to shop for a new pool cue. Took there time to explain and listen to what I was looking for in a new cue. I bought a ocw prestige 3/4 cue.👍
Best customer service i’ve dealt with in terms of buying a cue and asking for information. Quick response time, very informative and also helpful. Quick delivery time too. The best cue selling company i’ve encountered. Highly recommend on cue world.