All orders that the payment has been cleared before 1pm, we aim to despatch on the same day. Otherwise, the order may be despatched the next working day.
All orders over £50 shipping to the UK mainland qualify for free standard delivery (within 2 to 3 days).
We offer an express delivery option of 1 to 2 days within the UK. In most cases, the items shipped on express option are delivered within 24 hours from despatch. But in rare cases, the items may take up to 48 hours to be delivered, especially in the Scottish Highlands and British Isles.
We can only offer guaranteed next delivery on smaller items that do not exceed 120cm in length. If you wish to use this service, there will be a surcharge, and you will need to contact us to place your order on the number below.
You may make arrangements to collect your order free of charge from KY11 8HA. This would be at an agreed time and day as these premises are not always open.
The choice of the courier/service depends on the item ordered. Usually, smaller items are sent by the Royal Mail 48-hour tracked service as a standard service. Priority service for smaller items is with Royal Mail 24-hour tracked service. (This is not a guaranteed service.) Longer items like ¾ and 1-piece snooker, pool cues, and cases will be dispatched with APC. There is not a guaranteed next-day service for longer items. We may also use DHL, My Hermes or other carriers that offer you the customer the best delivery time if required.
All the courier and tracked services will have tracking numbers, which will be informed immediately via email and text if the service allows.
Exceptions: – If you order smaller items like tips and chalk, these will be shipped with Royal Mail on a 24-hour large letter-tracked service. This is not a next-day service and sometimes can take 48 hours or longer, depending on Royal Mail’s standards.
We can quote for all overseas shipping. If you wish to enquire, contact us on the email below. When sending overseas, we do not charge UK VAT, and we do charge for shipping.
Customers purchasing items from overseas may be subject to import duty and customs clearance fees not included in our delivery charges. Our delivery charges are for shipping only. These import fees and taxes vary from country to country, it is the customer’s responsibility to check these fees before purchasing.
Estimated delivery times
Our estimated delivery times are as follows:
- Standard Delivery – 2 to 3 days (Mostly 48 hours from despatch)
- Express Delivery – 1 to 2 days (Mostly 24 hours from despatch)
We love to hear from you and are delighted to assist with any purchase you need advice on and would prefer to talk to someone. Or if you need to talk to us regarding any orders or shipping, our contact methods are below.
Email ; firstname.lastname@example.org
Telephone; 0131 370 9888
WhatsApp; 07366 499332
Facebook Messenger: @oncueworld